Under this warranty, Rollerflex warrants to the original purchaser ”customer” but not a third party that the frame be free from defects in workmanship and materials under normal and proper use during the warranty period. Rollerflex agrees to repair at our facility or replace free (at our option) any hardware or component part. Repairs and/or replacements will be made with like or similar parts or products.
All our products carry a 2 year Manufacturer’s Warranty except Magnetic Insect Screens which carry a 12 months warranty. Warranty covers all internal mechanisms, components and workmanship. Warranty is only valid on products that are fully paid.
Warranty does not cover conditions stated below:
Any conditions caused by normal wear and tear including discoloration and fading over time.
Damage due to faulty installation, re-installation, service, altered parts, failure to adhere to our instructions in respect to measurement, proper installation, cleaning or maintenance
Abuse, accidents, misuse or alterations to the product.
Caused by nature, such as acts of God, ice, snow rain, high winds, gales, hurricanes, tornadoes, vandalism, neglect, fire, use of which the equipment is not intended, weights or loads
Shipping charges, cost of removal, call-out or labour fee and re-installation is not included.
No claim shall be accepted under such warranty if any attempt to repair the defective goods is made by any person not authorised by the Company, or if the defective goods have been modified or incorrectly stored, maintained or used. If the company elects to repair or replace any defective goods, such work shall be undertaken at such place as the Company may reasonably specify the Buyer shall be responsible at its cost and risk for shipment of the defective goods to the place specified. Further, this warranty is null if product is not fully paid for in a timely manner according to the payment terms, or proof of purchase cannot be provided.