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Frequently Asked Questions
Looking for a showroom to walk into, or a price from a text? Both answers lead to the same place: a free measure and quote at your home, and it costs you nothing.
Or call 09 441 9455. Mon to Fri, 8:00am to 4:30pm.
Liza hears those two questions on our phone every day. This Rollerflex FAQ gives you her answers, plus lead times, where we work and our warranty.
One of the owners comes to you with samples, measures every window and gives you a real price, anywhere in the Auckland area.
Calling is quickest: 09 441 9455, Monday to Friday, 8:00am to 4:30pm. Or send us a message to book your free measure and quote.
✓ Locally made in New Zealand
✓ Free measure and quote
✓ 2 year full warranty (no call-out fee)
✓ 260+ five-star Google reviews
✓ In business since 2010
Rollerflex FAQ: what we get asked most
Most calls start with a showroom or a price. Both end in the same place, a visit to your home, where you see samples in your own light and get a price that holds.
The answers below explain why, and what to expect when we come.
Showroom and samples
Do you have a showroom?
Yes, by appointment only, in Glenfield. Most people expect a shop to walk into, so we do it the other way round and bring the showroom to you.
What looks right under showroom lights often doesn't at home. David and Roman live with the products too: insect screens and roller blinds at Roman's place, shutters and more at David's.
Can I see samples at home?
Every free measure comes with samples for whatever you're considering, from roller blinds to outdoor blinds.
You hold them up to the actual window, in your own light and against your own joinery.
Can I just drop in?
Please call first. Nobody is at the Glenfield address for walk-ins, so ring 09 441 9455 and we'll arrange a time there or at your home.
Prices and quotes
Can you give me a price from my sizes?
We know a number by text is what you're after, whether you're setting a budget or would rather skip a visit. We can't give one that would hold, because a size can't tell us:
✓ Which product suits the opening, since the same window measures differently for a magnetic, hinged, sliding or retractable screen
✓ Whether your joinery, existing blinds or handles change what fits
A price that changes at the measure costs you a second visit and a second wait. With shutters at 10 to 12 weeks from deposit, that wait can push you past a move-in date.
The free measure gives you a real price.
Is the measure and quote really free?
It is. One of the owners measures every window, shows you samples and gives you a real price, with no charge and no obligation.
Take as long as you need to decide.
Do I pay a deposit?
Yes. Lead times run from the day your deposit is paid, so the measure comes first.
The sooner it's done, the sooner your weeks start counting.
Call 09 441 9455 to book your free measure, or send us a message.
Blinds lead times by product
How long will my order take?
If you're wondering how long blinds take, it depends on the product. Here's what to allow, from deposit to install, with longer waits before Christmas:
✓ Roller blinds: 3 to 4 weeks
✓ Venetian and vertical blinds: 3 to 4 weeks
✓ Fly screens: 3 to 4 weeks, or 5 to 6 weeks before Christmas
✓ Security doors and screens: about 4 weeks
✓ Curtains and Roman blinds: 4 to 5 weeks
✓ Outdoor blinds (Ziptrak®, Zipscreen and café style): 4 to 5 weeks in the main season
✓ Awnings: 5 to 6 weeks
✓ Shutters: 10 to 12 weeks
Can I get it before Christmas?
Count back from Christmas using the list above, then book your measure before that. Fly screens stretch to 5 to 6 weeks in the lead-up, and shutters need 10 to 12, so start those well ahead.
A move-in date works the same way. Got a date in mind? Call 09 441 9455 and tell us what you're working to.
Why do shutters take longer?
Shutters are made to order for each window and come from overseas, which takes 10 to 12 weeks from deposit. If you need them in by a set date, book your measure early.
Where we work
Where do you measure for free?
Our free measure and quote in Auckland covers the whole area, with a focus on:
✓ The North Shore
✓ West Auckland
✓ The Hibiscus Coast
✓ North up to Warkworth
East Auckland is fine too.
Do you go north of Orewa?
We do. The Hibiscus Coast is one of our main areas, and the measure is free up to Warkworth.
Further north, up to Mangawhai, we still travel but can't promise a free measure. Call 09 441 9455 with your address and we'll sort out a visit.
Do you ship outside Auckland?
Roller blinds can be shipped anywhere in New Zealand. For anything else outside Auckland, call 09 441 9455 before you plan around it, and we'll tell you what's possible.
Who does the work
Who comes to measure and install?
David or Roman, the two owners, measures every job. Roman leads every install with our own team, so an owner is there at both ends.
They've been in the business since 2012. Read more about David, Roman and Rollerflex, or send us a message to book your measure.
Are your products made in New Zealand?
Everything we fit except shutters is locally made in New Zealand. We measure, supply and install the lot.
Aftercare and warranty
This part of the Rollerflex FAQ covers what happens after the install.
What warranty do you give?
If something goes wrong, we come and fix it. Everything we fit carries our 2-year full warranty, which covers:
✓ Parts
✓ Labour
✓ No call-out fee
✓ No labour charge for warranty work
Longer fabric and motor terms are on our warranty page.
Do you service and repair what you install?
Yes. Follow-up maintenance, servicing and repairs are available on every product we fit. See blind repairs and servicing for the detail.
What our customers say
We have 260 five-star Google reviews, and the questions in this Rollerflex FAQ come up in them too. Here are three, on the free quote, the pressure and the timing.
"Recommend getting their free advice and quote than using online option ( that I did previously). My Sis is now using them" (Bernadette, June 2022)
"From my initial contact, David & Roman have been fabulous communicators & clearly know their products, I never felt pressured & wanted time to consider the lovely fabrics & accessory colours." (Rachel, June 2026)
"They gave us a timeframe and met it to the day ... So happy I chose them and would use them again if I needed to." (Rebecca, January 2022)
Most of our customers are repeat clients or came to us through a friend.
More questions
The rest of the Rollerflex FAQ: quick answers to what people ask by phone and email.
What are your hours?
Monday to Friday, 8:00am to 4:30pm. We don't work Saturdays.
Can I keep my existing blinds and add fly screens?
Usually both fit. We check at the measure and pick a screen that works around your blinds.
For more fly screen FAQ answers for Auckland homes, our fly screens page covers mesh, frames and door types.
Do you have pet-proof mesh?
Yes. Pet mesh is available on both fly screens and security screens, for homes with dogs and cats.
Can my blinds be motorised?
We motorise roller blinds, outdoor mesh blinds, curtain tracks and awnings. Outdoors, motors suit mesh screens rather than PVC.
Can you repair blinds you didn't fit?
Usually, yes. We repair and service most of what other firms fitted, so tell us what's wrong, or read about our repairs and servicing.
How do I book a free measure?
Call 09 441 9455, Monday to Friday, or send us a message. Tell us your suburb and what you're after, and ask anything this Rollerflex FAQ doesn't cover.
Book a free measure and quote
Calling is the quickest way to book: 09 441 9455, Monday to Friday, 8:00am to 4:30pm. Tell us your suburb, what you're after and any date you're working to.
Your free measure includes:
✓ David or Roman at your home
✓ Samples matched in your own light and against your joinery
✓ Every window and door measured in person
✓ A real price, and the lead time for your product
There's no cost and no obligation, and everything we fit carries our 2-year full warranty with no call-out fee. If this blinds FAQ missed something, ask us at the measure.
Related pages
✓ Warranty