SHIPMENT AND CANCELLATION POLICY

Order Processing and Shipment

All in-stock items (non made to measure items) are shipped within 1 to 5 business days from date of purchase. Orders placed on Friday will be processed and shipped the following Monday.

Standard Delivery: Our standard delivery service for the New Zealand Are: Toll or Fliway

To process a successful claim any damaged shipment must be reported within 24 hours from delivery time, by emailing : jane@rollerflex.co.nz
(please include pictures).

Product Return and Refund Policy

Rollerflex accepts and ships physical product orders only to customers within New Zealand.

No shipments can be made to APO, FPO or PO Box addresses, or addresses outside of New Zealand.

RETURN & REFUND POLICY

If you are not satisfied with your purchase of a pre made (not made to measure) product, please email: jane@rollerflex.co.nz for a Return Product request within 7 calendar days of the receipt of the product. The product must be returned to 14A Bay Park Place,Birkdale,Auckland 0626 within 14 calendar days of the receipt. All physical products must be packed in the original, unmarked packaging including any accessories, manuals and documentation that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges.

How to request a refund

Within 7 days of receipt of your product:

  • Email: jane@rollerflex.co.nz to make a claim

  • If you received a physical product, ship the unopened product to 14A Bay Park Place, Birkdale, Auckland 0626

  • If Refund is confirmed by Rollerflex ,it will be processed within 1-2weeks of the confirmation date.

*Please note that Rollerflex does not permit the return of, or offer refunds for products:

  • Products which are custom made to suit only your specification.

  • Products which are damaged.

  • Products that were acquired for free (not for resale), including trial versions or other products

  • Shipping charges for freight in New Zealand.

DEFECTIVE ITEMS

Rollerflex Made to Measure Products

Please unpackage and check all products when you receive them, Rollerflex won't honor any claims out of the statutory claim period. 

If you discover what you believe is a product defect for any Rollerflex  made to measure product, please email: jane@rollerflex.co.nz within 7 days of receiving the product. Such a defect, if any, may be covered under the terms of your product’s warranty.

If you believe your parcel was damaged in transit we need to have this brought to our attention as soon as you receive the item, as we cannot lodged a claim with the freight company otherwise.

NOTE: Rollerflex recommends that you:

  • Use a carrier that offers shipment tracking for all returns, and

  • Either insure your package for safe return to Rollerflex or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit

If you choose not to (1) Use a carrier that offers tracking and (2) Insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Return & Refund Policy terms subject to change without notice.